You will be responsible for assisting with the Activity Programs in the Community. You will take a hands-on approach in the development and facilitation of dynamic opportunities and experiences that add value and enrich the lives of our community members.
Reporting to the Executive Chef, and under the direction of the Maitre’d (where applicable) the incumbent will be responsible for serving the needs of the residents and guests to ensure a memorable dining experience. Duties include but are not limited to:
Performing all aspects of dining service and resident functions such as teas and room service, including table/tray presentation, preparation and serving of beverages and accompaniments, serving of food and clearing of dining room, resident lounges, and trays
General cleaning routines, including setting and cleaning tables and serving counters, dusting tables and chairs and vacuuming dining room floor.
Assisting in the kitchen/dishwashing area as required.
Establishes and maintains an atmosphere conducive to pleasant dining by creating an environment which maintains the respect, dignity and physical safety of each resident
As a Director of Care your typical day will impact in the following ways:
Ensuring the Resident Care Mission including philosophy, annual goals and objectives for residents’ care and nursing services are congruent with the organization’s mission statement.
Establishing, implementing, managing and improving standards for nursing care, and policies and procedures for quality resident care to meet individual resident needs and their expectations involving them whenever possible.
Promoting resident and family–centered care consistent with advances in gerontology while respecting and ensuring sensitivity to spiritual, cultural and ethnic aspects of a resident’s life.
Facilitating relationships through effective communication between and among residents, relatives, team members and community to supports involvement and participation in care.
Networking with other long term care organizations to promote continuity of nursing care with other health agencies and community.
Providing the team members’ development coordination and uses the educational resources to plan for an effective team member development program including orientation, in-service and continuing education as determined by the learning needs of nursing team members.
Overseeing the management of the RAI MDS Program, including managing RAI Coordinators to ensure RAI MDS program mandate, standards and resident care needs are implemented effectively and the program is optimized.
Ensuring that information obtained by nursing team members is available to the resident care team, resident and family, in a professional manner consistent with organization’s policies and procedures for maintaining confidentiality of information.
Planning, coordinating, directing and monitoring the effectiveness of all operational activities within the nursing department.
Establishing, implementing, and maintaining an effective quality and risk management system for the nursing department to ensure legislative regulations and standards are met.
Working in accordance with the organization’s Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act.
Overseeing all operational aspects of the community in Executive Director’s absence.
As the Housekeeper you are responsible for all general housekeeping and laundry duties, ensuring all assigned areas are kept at the highest cleaning standard and all tasks are completed in a professional and timely manner.
** To be considered applicants must submit a resume and cover letter in one downloadable document
Reporting jointly to the General Manager and the Director of Sales and Marketing, the responsibility of the Community Relations Manager is to build traffic to the facilities and increase occupancy. A primary focus will be on touring prospects, networking and hosting marketing and sales events. Your proven track record in establishing and nurturing relationships in the community, closing sales and passion working with seniors will be key to your ongoing success.
Include but not limited to:
Achieve occupancy targets by working with the GM and site leadership teams to establish, nurture and close client relationships. You will accurately forecast client needs and behaviors.
Identify community events, organizations and sponsorships the company should participate in and represent the Company in the community and build relationships within the region to increase our presence and drive traffic to our site. A large part of this process will be to facilitate tours at the site.
Your experience using CRMs (data base) will enable you to qualify prospects, family influencers (family and friends of qualified prospects), community influencers (public and private health providers, seniors’ organization contacts, community services providers, financial services providers), and others (clergy associations, pharmacists, lawyers, bankers, trust companies, realtors, etc.). Computer skills are a must.
Work with competitor properties to establish a rapport. Learn about competitors’ features, rates, incentives, special offers, occupancy and any other information that will assist our ability to maintain competitiveness. Research and integrate marketing information with sales leads. Competitive analysis will be completed throughout the year.
Working closely with the General Manager and the Director of Sales and Marketing to produce a marketing plan and budget annually, to include all advertising, promotional activities, marketing collateral and incentives and community events.
Distribute marketing collateral such as brochures, posters, etc. in targeted locations (i.e. health units, seniors’ centers, community centers, churches etc.).
Work with other Marketing Managers to share insights and best practices, including monthly teleconference calls and quarterly meetings.
As part of the site leadership, the Marketing Manager will collaborate with the GM and other departmental managers at weekly meetings to ensure operational excellence. This will include training employees on customer service techniques and facilitating site tours.
Meet and/or communicate daily with the General Managers and weekly with the Director, Sales and Marketing.
Additional duties as directed by the site GM when required.
The Director of Wellness is accountable to the General Manager for the supervision of optimum care services based on legislative requirements, the organization standards, policies and procedures and the facilitation of the annual staff development program.
Ensure resident care needs are assessed; plan of care developed and determine corresponding care fees and staffing requirements as applicable.
Monitors all resident incidents and directs staff regarding interventions to prevent reoccurrence as applicable.
Responsible for recruitment, selection, orientation, development and performance management of Guest Attendants, Uncertified Care Providers and Registered Practical Nurses.
Develop professional and collaborative relationships with hospital staff, participate in marketing outreach such as presentations on wellness services and aging in place philosophy and interviews prospective residents and conducts assessments to determine suitability for admission.
Participates in the preparation of the Department budget and administers the approved budget within established parameters.
You will be responsible for providing dining services to all residents and guests, ensuring the principles of fine dining service excellence are met. You pride yourself in exceeding dining expectations by contributing to a culinary experience of the highest quality, consistency and creativity.
Individual responsibilities will fall under five main areas of focus:
Resident-Centered Care: Promotes service excellence through ensuring that staff scheduling is completed in an efficient and accurate manner. Responds to employee inquiries in an efficient, timely and service excellence focused manner. Allocates and calls in relief staff to fill vacancies resulting from unfilled positions, vacations, leaves of absences, and sick leaves in accordance with the applicable collective agreements; distributes relief staff scheduling to nursing units.
Documentation: Accurate, comprehensive and timely documentation of staff scheduling in alignment with Bethany policies and procedures. Ensures that staff scheduling information is forwarded to payroll within the established timelines. Receives and processes requests such as vacation, leaves of absences, and terminations. Ensures that all appropriate authorization for each transaction is attained prior to processing.
Safety: Contributes to a safe environment for residents, the team and self by understanding and adhering to safety guidelines and practices at all times.
Pro-active Learner: Demonstrates the vision and values of Bethany and lives out the mission of Creating Caring Communities. Collaborates, communicates and shares knowledge and learning experiences with co-workers.
Team Work: Cares for and actively participates and assists other employees to achieve and maintain a responsible atmosphere of resident centered care. Maintains effective communication, information flow and rapport between Scheduling Office, Departments, Business Office, Payroll, and Human Resources.