Senior housing jobs

JOB SUMMARY:

The Sales Manager/Retirement Counsellor is responsible to maintain or achieve full occupancy at all times. The Retirement Counsellor ensures the development, implementation and evaluation of a facility marketing plan; staff training on customer service and lease-up procedures; building tour readiness and provides coordination of promotional activities within the residence including community linkages.

KEY RESPONSIBILITIES:

• Maintains or achieves budgeted and/or full occupancy at all times. Reports on variances to budgeted occupancy monthly.
• Retirement Counselors will take a relationship and prospect centered selling approach to all interactions with prospective residents.
• Retirement Counsellors will invest in deliberate and focused planning for prospect advances.
• Will hold primary responsibility for all sales functions including; lead management, documentation, reporting, touring/retouring and follow up.
• Develops annual marketing plan and is responsible for implementation, evaluation, and revisions based on changes in the marketplace and competitive intelligence.
• Works collaboratively with the Director of Wellness or designate to ensure appropriate new resident admission and follow up to all residents admitted to hospital to set process for their return to residence.
• Performs other duties as assigned.

JOB SUMMARY:

The Concierge is responsible for promoting excellent customer service in all personal interactions with visitors, families, residents and staff. This position provides clerical support to all managers, and has a key role in the marketing and security of the building.

KEY RESPONSIBILITIES:

• Responds to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Greets all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Provides clerical and computer support to all managers as requested.
• Completes required records to support cash transactions related to the sale of guest and staff meal vouchers / tickets.
• Performs other duties as assigned.

The Opportunity

Join us as a values driven leader to oversee and manage the clinical program at the Retirement Community. With your strong clinical skills and compassion for delivering exceptional care, we can partner to deliver Best in Class care to our residents.

In this role you will be focused on:

• Ensuring Resident & Employee Safety and well-being
• Achieving Resident Satisfaction Survey & Employee Engagement Survey targets
• Providing quality clinical services based on the needs and requirements of each individual resident
• Ensuring that all care and services provided for are billed and labour aligned
• Hiring & training a team of superstar clinical experts!
• Living our values and ensuring others on your team do too

Reports to: Director of Care (DOC) Job Summary: Under the direction of the DOC, and supervised by Registered Staff, the incumbent is responsible for providing personalized care and services to residents in accordance with the Resident Care plan, legislative and regulatory requirements and Company policies and procedures.

Job Duties:

• Completes all aspects of resident care as outlined in the individual resident care plan and flow sheet and as assigned by the DOC or shift supervisor (i.e. R.P.N.)
• Document daily care routines in resident flow sheets, shift notes, and communication log
• Carries out all duties in a safe manner and adheres to lifting policies at all times.
• Communicates with shift supervisor about activities, needs and problems related to resident care and/or safety.
• Cooperates with and assists other agencies providing services to the resident.
• Responds to resident call bells and door alarms promptly.
• Transports resident to and from their suites, recreational activities, nursing office and dining room as required.
• Performs urgent cleaning duties in resident suites on an “as needed” basis.
• For assisted living residents, maintain tidiness of suites on a daily basis.
• Notifies the shift supervisor of any resident incidents and/or accidents and completes documentation as required.
• Participates in staff meetings and mandatory training/education as directed by the DOC.
• Assists with Care department orientation of new employees as requested by the shift supervisor.
• Perform other duties as assigned.
• Follow the principles of “good customer service” and ensure that these values are demonstrated in day to day practices.
• Interact effectively with team members, residents, families, visitors, and external service providers.
• Demonstrate solid organizational, documentation and time management skills.
• Be continually aware of, and maintain, the highest standards of professionalism by following the Company dress code and/or wearing the Company uniform.
• Adhere to all legislative, regulatory requirements and Company standards, policies and procedures.

Job Summary:

You will provide safe, client-centred health care in the community using the nursing process, scope and standards of clinical practice established by VON and the College of Nurses of Ontario and principles of quality management. You have the opportunity to contribute to VON's responsibility for developing programs to meet community health needs.

Palliative experience is an asset.

The successful candidate will be available to work every other weekend.

Please note that nurses hired within the London/Middlesex-Elgin site must be willing to support all geographic areas where required, based upon business needs.

Responsibilities:

• Provide and manage high quality, appropriate and cost effective nursing care to all individuals and/or families in the community who are assigned to their care
• Responsible to teach and delegate tasks and functions to different levels of workers and to family members and others in accordance with the standards and scope of practice as determined by VON and the College of Nurses of Ontario
• Comply with all standards, policies, procedures and legislative requirements
• Participate as a member of the health care team in relevant committees and working groups

Job Summary:

The Occupational/Physiotherapist assistant (OTA/PTA) under the direction of a Directing Therapist, provides therapy services to individuals in the home within the framework of VON policies, procedures, standards and quality & risk management. Collaborates with members of the health care team to meet the needs of individuals to attain an optimal level of functional and physical independence and well-being in their home environment.

Responsibilities:

• Performs the activities of daily living and associated exercises as directed by the therapist. Activities/responsibilities may include:
• Verifying client information by interviewing client under the direction of a therapist
• Reviewing medical history
• Confirm purpose of care plan with the Directing Occupational Therapist /Physiotherapist
• Collaborates with patients to improve their quality of life by helping them compensate for limitations, such as, teaching patients to dress themselves independently, bathe themselves, to prepare meals and/or to access community resources to increase their independence
• The OTA/PTA will follow a care plan (treatment plan) completed by the Directing Therapist. Focus on a holistic approach that assists the patient to reach their goals. For example
• Activities of daily living
• Use of equipment (patient assisted devices and modify the home environment to ensure patient safety and independence
• Safe transfers in the home environment
• Exercise program (optimize functional and physical abilities to improve strength and endurance)
• Monitor and report patient outcomes to the Directing Therapist
• Under the Direction of the Therapist will perform standardized functional and physical assessments (i.e. Berg balance scale)

Reporting to the Business Manager, the incumbent will be responsible for providing information and a high level of professional and efficient customer services to enhance the lives of our residents and their guests.

Duties include communication with residents and guests in person and by telephone to handle/resolve their requests; provide information about the Community, services, events and local activities; schedule travel and transportation where necessary; provide access, entrance and exit supervision for residents, guests and staff; create, print and update documents pertaining to the activities and operations of the Community.

Under the supervision of the Director of Care (or designated R.P.N.), and in accordance with company policies, procedures and legislated standards, duties include but are not limited to providing resident care as assigned; helping residents to and from their suites, recreational activities and dining room; assisting with daily activities of living and documentation as required.

We are seeking an organized and efficient individual to clean our residents’ suites and Residence common areas according to established policies and procedures; monitor the quantity of cleaning supplies; safely operate housekeeping equipment and utilize cleaning chemicals, and perform other duties as assigned.

We are seeking a customer-focused individuals to provide a high level of friendly, efficient customer service through the provision of information and services to enhance the lives of our residents and their guests.

Duties include communication with residents and guests in person and by telephone to handle/resolve their concerns/questions; provide information about the residence, services, events and local activities; schedule travel and transportation where necessary; provide access, entrance and exit supervision for residents, guests and staff; create, print and update documents pertaining to the activities and operations of the residence.

RESPONSIBILITIES

• Ensure resident care is provided with established nursing standards and principles, physicians’ orders and administrative policies, as well as, observe, report and record vital signs, symptoms and conditions of residents. Assure observance of required techniques in nursing care.
• Assist in assessing residents and develop, implement, review and evaluate resident care plans. Monitor residents’ health, notes changes in condition and assess need for referral to doctors; processes and implement physicians’ orders.
• Plan, direct, supervise and evaluate the work of nursing and personal care staff assigned to the unit. Orient and train new personnel and may participate in in-service education. Monitor performance and conduct performance appraisal and refers problems to the Director of Care.
• Assist in preparing the Facility for RAI MDS.
• Take charge of the Facility in the absence of the Director of Care.
• Staff replacement in the absence of the care clerk.

Responsibilities

Include but not limited to;

Financial Management

1. Perform a variety of duties related to the financial management of the organization such as preparation of financial reports, coding all accounts payable invoices, monthly bank reconciliation, and collections of past due accounts.
2. Set up Electronic Funds Transfer (EFT), discharge resident refunds, invoicing to third parties (i.e. MHR, DVA, Health Authorities, Alberta Housing) and annual resident income tax statements.
3. Process deposits and complete daily bank runs (if applicable).
4. Maintain the petty cash fund by performing duties such as maintaining records of transactions, requesting additional money as required and completing related reports.
5. Participate in maintaining the Resident Trust Fund by performing duties such as receiving requests, recording transactions, maintaining ledger accounts, advising resident/families when additional funds are required, and reconcile trust account monthly.
6. Report monthly financial reconciliations to Head Office (if applicable).
7. Process all payables related items to include supplier invoices, purchase orders and receiving reports (if applicable). Processing payables includes: attach payables processing form to invoice ensuring correct coding and distribution of charges. GM to authorize all invoices prior to submittal to Head Office.
8. Oversees the accounts receivable items pertaining to the facility and/or tenants (i.e.prepares letters to tenants for outstanding accounts follow-up)

Administration

1. Produce a variety of confidential documents for the General Manager and management team members including correspondence, memos, reports, minutes, budget statements and meeting agendas using a range of word processing and spreadsheet software packages (if applicable).
2. Design and maintain records, files and distribution systems for correspondence, reports and minutes within the Administration area. Maintains resident records and storage of terminated records (if applicable).
3. Complete forms as needed for the Health Authority and Stats Canada (if applicable).
4. Maintain emergency fan out list with updated staff telephone numbers. (if applicable)
5. Answers the telephone, greets and screens both callers and visitors, responds to requests by providing information directly or directing inquiries to appropriate individuals within the organization (if applicable).
6. Receive and process all incoming and outgoing mail and screens for appropriate distribution within the organization. Prioritizes items for immediate action (if applicable).
7. Produce purchase order ensuring a copy of both the purchase order and the receiving report is attached to the invoice. Submit to Head Office A/P dept. on a weekly basis for processing. File all invoices and documentation once returned from A/P dept (if applicable).
8. Maintain stock of office supplies and materials for organization through review of stock on hand, and completion and forwarding of purchase orders to suppliers, working within budget constraints. Receives and verifies supplies and investigates and resolves any discrepancies (if applicable).
9. Supervision of Reception staff (if applicable).
10. Management of Admit, Transfer and Discharge information on all residents in CMS on a timely basis.
11. Maintenance of resident contact information in RMS.
12. Performs RMS maintenance of residents accounts (admissions and discharges), and admission agreements.
13. Run “Occupancy”, “Assessments Due”, and other CMS Reports as requested by the GM or DOC (if applicable).
14. Maintains strict confidentiality with respect to financial data and resident/tenant information.
15. Other duties as assigned. 

Responsibilities

Include but not limited to;

1. Carries out established recreation programs including, but not limited to, outings, exercises, crafts, social events, entertainment, games, etc.
2. Assists residents to and from programs as required.
3. Assists, encourages, and motivates residents/tenants to participate in social, spiritual, physical, mental and cultural recreational activities.
4. Provides personal care during recreational activities as required.
5. Observes and reports any changes in residents to the supervisor and/or nurse.
6. Documents as per policy and procedures.
7. Ensures residents’/tenants’ rights are maintained.
8. Ensures recreational equipment and supplies are used, maintained and stored in a safe, clean, and efficient manner. Reports unsafe or faulty equipment to supervisor.
9. Actively participates in C.Q.I. program, meetings, committees and educational in-services as required. Assists in the maintenance of statistical records.
10. Assists with orientation of new residents/tenants.
11. Assists with recreation assessments of residents
12. Provides guidance, assistance and support to volunteers. Assists in the evaluation of volunteers.
13. Encourages residents/tenants as volunteers in their own community.
14. Performs other related duties as required.

Responsibilities

Include but not limited to;

1. Carries out established recreation programs including, but not limited to, outings, exercises, crafts, social events, entertainment, games, etc.
2. Assists residents to and from programs as required.
3. Assists, encourages, and motivates residents/tenants to participate in social, spiritual, physical, mental and cultural recreational activities.
4. Provides personal care during recreational activities as required.
5. Observes and reports any changes in residents to the supervisor and/or nurse.
6. Documents as per policy and procedures.
7. Ensures residents’/tenants’ rights are maintained.
8. Ensures recreational equipment and supplies are used, maintained and stored in a safe, clean, and efficient manner. Reports unsafe or faulty equipment to supervisor.
9. Actively participates in C.Q.I. program, meetings, committees and educational in-services as required. Assists in the maintenance of statistical records.
10. Assists with orientation of new residents/tenants.
11. Provides guidance, assistance and support to volunteers. Assists in the evaluation of volunteers.
12. Encourages residents/tenants as volunteers in their own community.
13. Performs other related duties as required.

Responsibilities

• Receives assignment from Manager.
• Using specified cleaning/ disinfecting/sanitizing agents, and following specific procedures, work patterns, and routines, performs tasks such as:
• Vacuuming, sweeping, dry/wet mopping, scrubbing, sanitizing/disinfecting floors; spot cleaning walls, windows and doors between washing; dusting, emptying wastebaskets and rearranging furniture; removing waste; daily cleaning and disinfecting all resident rooms; cleaning floors, fixtures and furnishings in rooms, kitchen, closets; garbage collection, removing and recycling; will also include heavy cleaning duties such as deep cleaning.
• Ensures privacy of residents during performance of duties.
• Adheres to established company policies and procedures regarding quality assurance, fire, and safety.
• Cooperates with other departments in such tasks as moving and storing supplies, furniture and equipment.
• Participates in company meetings as assigned. Attends in-service education programs.